To create a segment for the guests who joined via specific keyword, please follow these steps:
- Go to 'Guests' and then the 'Segment (BETA)' section.
- Click on 'New segment'
- Enter the title of the segment.
- Select 'Profile Details' as 'Segment Type'
- Select 'Onboarding Channel' as 'Attribute'
- Select 'SMS Loyalty' as 'Onboarding channel'
- Select the 'keyword' from the 'SMS Keywords' list.
- Click on 'Save & Close'.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)