To create a segment for the guests who joined via specific keyword, please follow these steps:
- Go to 'Guests' and then the 'Segment (BETA)' section.
- Click on 'New segment'
- Enter the title of the segment.
- Select 'Profile Details' as 'Segment Type'
- Select 'Onboarding Channel' as 'Attribute'
- Select 'SMS Loyalty' as 'Onboarding channel'
- Select the 'keyword' from the 'SMS Keywords' list.
- Click on 'Save & Close'.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)