For a visit-based earning structure, guests will earn cards based on the number of visits. To see how many redeemable cards a guest currently has earned and are unexpired in account, you will look at the Guest Timeline on the left side under Redeemable Cards. The number to the right of it shows how many a guest currently has that are unexpired.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)