NOTE: The setting below is a business wide setting and can only be accessed by your customer success team or Punchh admins only. It is not available for admin users of the brand.
If the flag "Return reward to guest's account if redemption is not honored or if redemption code expires?" is enabled for the business which controls crediting back of rewards and cards to a guest’s account and not the redeemables that are unlocked or the points used to unlock.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)