Note: This is specific to brands using Aloha for their point of sale system
If while investigating guest complaints about receiving "Invalid Barcode" errors when scanning barcodes into the app from a specific location, there can be a lot of Checkin Fails on guest timelines.
- Please check the Locations barcode algorithm settings under Locations > POS > POS Type and make sure the location is set to Aloha (Secure).
- This will also be able to be seen if the typically Barcodes have 13 Digits and in Punchh are showing 13 Digits in the barcode lookup section yet the printed barcodes being printed are showing with only 12.
- If it is set to Aloha this is an older barcode algorithm setting that is no longer supported. Changing this to Aloha (Secure) will resolve this issue.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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