After a reward expires, segmenting by reward status (available, honored etc.) doesn't update until the next day (from backend workers). In order to ensure the correct amount of guests are in the segment, it is recommended to do one of the following:
- Wait until the next day.
- Create a custom segment from a data request.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)