This is the name displayed when a guest attempts to apply an unlocked reward at checkout but do not have the items required for the redeemable. These unlocked rewards are tied to the base redeemable (the loyalty reward that is credited when reaching a loyalty goal) under the redemption log section of the Punchh Platform.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)