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What does different options means under the drop down "Choose a reason" when we try to delete a guest from the platform?

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Rahul Nair
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To delete the guest from the platform please scroll down to "Platform > Guests > Guests > Select the guest > Click on Edit > Guests Function > Deactivate the guest if not deactivated and then from the same path select Delete / Anonymise Guest?"

When you first use this tool, you will see a display of the below definitions. Afterwards, simply click on "Choose a Reason" to see them again in the feature.

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  • You will be presented two primary delete types and sub-reasons: 
    • Anonymize:  Deletes all the users PII (personally identifiable information), while keeping anonymized transaction data for reporting integrity.  This is in compliance with GDPR/CCPA standards.     
      • We recommend this option by default to keep accurate transactions history for valid guests while still respecting their privacy.
      • 'Forget Me' and 'Inactivity' sub-reasons have the same functionality.  It's important to provide the accurate reason for analysis purposes.
    • Delete:  Deletes the user and all associated transactions data permanently. 
      • We recommend this option when deleting a test user or some other valid reason for also purging transaction history.
      • 'General' and 'Test Data' sub-reasons have the same functionality.  It's important to provide the accurate reason for analysis purposes.

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  • Note: With the options to select, each "Anonymize" option completes the same task, described above, and the "Delete" options do the same as described also. The only difference is the reason attached may be different per situation. 

 

 

 

Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.

This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer

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