If a guest places an online order via OLO switchboard and does not provide the call center with their Punchh email address, switchboard will create a 1 time email for that guest to ensure the transaction is successful. The email will be in the following format- "firstname.lastname@example.org"
NOTE: This can cause issues earning depending on how the brand is set up with OLO. When the guest goes to scan the receipt, they will be "seen" as a guest rather than a verified Punchh user.
The best solution is to advise guests to always provide the email address they use for loyalty when placing a switchboard order.
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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