If the campaign is correctly configured and still the derive reward is not getting triggered after a successful check-in, please ensure that the "Surprise Once Every" setting is configured to a number greater than 0.
With the Surprise Once Every field, enter a number to control how often this campaign reward will trigger for the guest.
For example, if you enter "3" then this offer will trigger for a guest on every third visit.
Disclaimer:
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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