- If the campaign is correctly configured and the derive reward is not getting triggered after a successful check-in, please ensure that the "Surprise Once Every" setting is configured to a number greater than 0.
With the Surprise Once Every field, enter a number to control how often this campaign reward will trigger for the guest.
For example, if you enter "3" then this offer will trigger for a guest on every third visit.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)