This process is for Punchh Admins ONLY. Clients do not have this access.
If you wish to have Rich Messages cleared, the support team goes through the process and upon completion, Rich messages will be cleared immediately.
In case there is no request made to the support team which means there is no action performed to manually clear the Rich messages, default setting configured in the cockpit will be applied.
This setting is usually defaulted to 90 days but can vary from Organization to Organization.
**Submit A Support Ticket To Have Rich Messages Cleared For A Processed Campaign.**
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)