NOTE: Surveys are an added module in Punchh. To learn more, please contact your customer success manager.
If you have exported response data from a Typeform survey and are seeing responses with 'xxxxx' values for guest information, this means that the survey was completed in a way that will not connect to the guests account. This could mean they were able to reach the survey link rather than connecting to survey from within app.
- Please note if this is the case the guest will not receive any reward or points that may have been attached to survey completion.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)