NOTE: Surveys are an added module in Punchh. To learn more, please contact your Customer Success Manager.
If you have exported response data from a Typeform survey and are seeing responses with 'xxxxx' values for guest information, this means that the survey was completed in a way that will not connect to the guests account. This could mean they were able to reach the survey link rather than connecting to survey from within app.
- Please note if this is the case the guest will not receive any reward or points that may have been attached to survey completion.