To exclude gift cards from the earning criteria of the business,
- Create a new Line Item Selector > select Operator as "like" (or any other operator as per the preference)> Item Name and add the gift cards name as sent from POS on the receipts".
- Create new Qualification criteria > In the Line Item Filters, select your Gift card line item selector and select Exclude from earning.
- Select Processing Functions as "Sum of Amounts".
- Update the Changes made.
- This QC will be updated in the earning section. Please reach out to your account CSM or create a ticket with Support to get the QC updated.
I would also recommend to run a test transaction and check if everything is configured correctly.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)