If guests are receiving the error "Access denied | ordering.api.olo.com used Cloudflare to restrict access", the block is coming from Olo and not Punchh.
- Sometimes this type of error can occur when the device trying to reach a site appears to be a bot or suspicious and cause that IP to be banned.
- If the guest logs into his account from a different device or the website and they are able to use the ordering function without issue, this means that the issue is specific to their device.
Please reach out to Olo directly for further assistance with this error.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)