In order for data exports to be delivered from the Punchh platform, the business must be set to 'Live.' If the business is not set to 'Live,' data exports will not be delivered.
If you are unable to receive the data exports, please reach out to your CSM or create a ticket with support to verify the business settings.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)